Starbucks customer service
http://www.youtube.com/watch?v=6M0TgEUbRBc&feature=related
Bob Phibbs - Retail Selling: Bad Customer Service in Retail
http://www.youtube.com/watch?v=LCbreDr2XJc&feature=channel
http://www.youtube.com/watch?v=QnLGRlKFZGU&NR=1
Retail Sales Training: How To Sell Features and Benefits
http://www.youtube.com/watch?v=L2TUi4kNW0I&feature=channel
Wednesday, November 18, 2009
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